Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of buyshop24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Great Shark! Order came quickly! Thank you store!
A***a –
Shark class! Sent very quickly. Quality is good. The package came with an autopsy act. But the quality did not affect. Color, as in the photo. The seams are sewn neatly. Weight 1900 kg, height 140 cm. Thank you very much to the store and manufacturers of goods. I recommend it to everyone. The child is dragged like a fool with a stupa.
N***a –
Very good quality!
V***r –
Soft, quality, made neatly. Minus only that comes crumpled in the package. But it’s not critical, it’s easy to straighten out. Came in five days. Recommend)
V***n –
Super cool of course, but a little “cotton wool” inside is not enough (
E***a –
Shark delight! Soft and very pleasant, no smell. came in 10 days!!!! Recommend!!!
W***h –
Рыба зачетная!!!! Гла правда долго, а так – все очень хорошо!
*. –
Good shark. 1 m. The child is happy
Customer –
Акула пришла целая, ждала 6 дней, продавца рекомендую
A***v –
Chic, thank you
A***a –
Shark good, delivery fast, only sent not immediately Brought by courier for free I ordered it as a gift, there is no photo
K***r –
Ikea style, good & cute.
R***r –
Cool toy, stuffing average. the shark has arrived in 5 days)
Customer –
Everything, as it is written, came quickly.
M***o –
Biught the biggest one (of course). He’s huge. Truly a massive chunky chungus. The packaging was minimal, but it managed to arrive undamaged. It was heavily compressed. The package is the about size of 2 shoeboxes, but as soon as you open, it inflates to maybe 4, 5 times the volume. Surprise :D! Product looks exactly like the photo, feels very soft and nice, stuffing is enough, and doesn’t smell at all. 100% satisfaction. I will treasure this massive chonkers.
R***k –
Thank you very much. Order came Quickly, with delivery to the house at the address. My daughter is very pleased
O***o –
Shark came in six days. The parcel was not tracked. Delivered the courier straight home. beautiful soft. But 100 cm no smaller than 95 cm.
A***s –
Наполнителя немного меньше, чем на фото, 140 см акула немного вялая, но в целом жить можно
Customer –
Tawar came quickly, but you can see strings and stuffing is not enough
A***a –
Super quickly came, the size makes trust, the smell is missing by the side, I’m happy with the body and the solid five
O***w –
Excellent, the seams are OK, the delivery was 3 days
O***o –
All OK! The toy corresponds to the description, delivered in 10 days and to the apartment
K***a –
Соответствует полностью
V***d –
Came very quickly ordered 16 came 27
R***r –
Пришла довольно быстро,где-то полторы недели. Состояние хорошее,ткань приятная,прям как из Икеи! На 80 см не тянет,чуть меньше,но я думаю это из-за того что она была в сложенном состоянии,потом растянется. Набивки и вправду маловатой. Рекомендую
L***a –
Спасибо большое моя мечта сбылась❤, очень быстрая доставка , акула очень классная советую
A***a –
The coolest store order thank you to the seller delivery 5 days before the Amur region size 140 cm first time ordered an apartment did not specify opened the dispute returned money took a day three seller made another discount 75 rubles for the second order
L***l –
Super. Delivery 10 days, my daughter is very satisfied.
M***v –
Excellent shark, very quickly reached 5 days, very satisfied, though the stuffing is not enough, but I think it will take shape, as it was very much crushed in the package. To the store Thank you very much, sent very quickly, good luck in promoting the store, I will order in the future for myself, I really liked it.
R***r –
классная акула ,посылка пришла быстро за неделю в волгоградскую область
E***a –
Shark Super, soft., daughter very davolna! Corresponds to the description, 100 cm. Came quickly, in 10 days. I recommend the store!
D***v –
Little stuffing for 80 cm
A***a –
Пришла быстро, за 12 дней, это порадовало. Но на плавнике была дырка, поэтому балл снижаю. Да и набивка не такая плотная, как на картинке. Впрочем, при такой цене на набивку жаловаться грех. Твердая 4
O***o –
Cool Shark! size matches) came for a week. thanks to the store.
N*** –
доставка быстрая, заказа нет, акула суперская. очень довольны заказом, рекомендую
Customer –
Delivery to Tula 3 days. The toy is good, there are no shortcomings, the child is very pleased. Thank you very much store!
V***v –
Товар до рязани доставили очень быстро, буквально за 3 дня. Товар был упакован не очень хорошо, но пойдет. Из минусов хочу сказать, что акула не все 80 см, она около 70-75 см. Запаха не почувствовал.
A***e –
The goods came quickly. My daughter is very, very satisfied.
P***v –
140 cm this is certainly a lot, but what to do is fashionable to use as a pillow
E***v –
Very nice toy, super fast delivery. It’s my second order, I’m very satisfied from both.
A***a –
Toy super. Came in two days. Son in delight
A***a –
The toy is super, came very quickly, the courier brought home. Everyone is happy, thank you
V***v –
Just took from mail, Tawar good, only shark 71 cm, not 80 cm. Ordered on June 8, came on June 18, came for 10 days ordered from Russia brought to the Post Office, I didn’t. And in the store’s prizip I recommend
R***r –
Shark Super, everything is OK, no claims
K***a –
Super!!! Delivery 3 days!!!
Customer –
Shipped from the Russian Federation, the track was fully tracked. Unfortunately, smeared the toy so that the stripes remained, after washing did not go down.
L***l –
Delivery is fast, the toy is cool. Delivery by courier to home
J***j –
Shark-Super! In Tula region came in 3 days. The goods are good. Advise.
A***s –
Excellent quality, fast delivery, but of course I would like more packing
Customer –
Delivery is just over a week. I did not like the packing at all: it was packed in one package, but it could break, but I’m lucky, and it’s okay. To the touch, the shark is very pleasant. There is a smell, but very small, almost invisible. I think he’ll be gone fast. The muzzle is sewn a little crooked. But in general, I am very pleased, I recommend
A*** –
Super Shark
V***v –
Пришла очень быстро спасибо
A***k –
Already ordered the second one. Everyone likes, bought and Ikea-nothing different. Children are happy, and therefore happy and parents!
A***v –
Great Shark, thank you.
G***k –
Great toy. Sewn qualitatively, threads do not stick out, fins do not hang out, stuffed well. The child is happy))
E***n –
Delivery is instant, 30.06 made 6, and 03.07 called the courier and clarified where to deliver. In the photo it is good to see that the toy was rubbed in one package, which is not good. The toy itself is soft and pleasant to the touch, the daughter is delighted, but as I think she lacks a little filler. As a result, I can say that the product was satisfied both externally and in quality and I can advise others.
E***A –
Came quickly, but at one shark, the fin does not sew qualitatively
Customer –
The shark is here. Quality is satisfied! recommend
M***a –
Everything is super, the child is happy, delivered to the house
T***o –
Delivery fast, 10 days. The shark did not like, compared to the shark from Ikea just terrible
Z***0 –
The goods came to Voronezh for 3 days!!! The quality of the toy is good. Thank you store.
V***n –
Great Shark! Children are happy, everywhere with it are dragged and asleep and behind became put next)). Delivery bass super fast in two days to Vladimir.
E***a –
Sooo fast delivery only 2 weeks The toy is super, but I would like more filling
N***v –
Delivery is fast, the quality of the goods can not be estimated yet. It’s a gift, if something is wrong then I will not. Seller respect.
R***r –
I ordered my daughter, she is delighted! The only thing that reduced delight, the fact that a) the guy already bought her the same, but smaller, 80 cm, B) that I told her that I already ordered cm, the wow effect disappeared, C) the stuffing is not very tight and the shark looks swollen. A little slutty. But despite all this, the daughter is glad, she now has two sharks. And must come to the plan small.
D***n –
Came quickly, within 6 days Initially a little scared packing, but in the process of unpacking all the fears flew away, although the stuffing could be more dense
A***k –
Very cool, only the tag is huge
Y***a –
Игрушка отличная. Привезли все очень быстро, практически мгновенно. Качество хорошее, описание соответствует товару.
Customer –
Хорошая акула, всё по размеру, спасибо продавцу огромное, дошла за 15 дней
A***v –
The stuffing is a little missing, it came quickly.
R***r –
The goods came in good condition, a little remember because of the package, but everything is aligned. Delivery to Russia for 4 days from the Russian Federation. Everything is fine, I liked everything
N***N –
Fast shipping. Nice toy. Granddaughter is happy. Thank you.
R***r –
Oooochen fast delivery days 5
A***g –
Came very quickly (5 days), the specified size and color corresponds. The only negative is not very full, although I asked with hope for the opposite
Customer –
The toy came quickly, of good quality
M***a –
Shark fire, stuffing is almost missing but it’s bullshit true, the shark itself is so soft and very pleasant to the touch, I can not stop her jamping and hugging hahaha (of course after washing) thank you very much for such a nice sea habitat✌& Middot;
N***a –
The child is satisfied, a good shark, three weeks to Murmansk
V***v –
Super fast delivery!!!!!! Less than a day since the order! The product corresponds to the description.
Customer –
Quickly delivered, thank you
P***v –
Came for 2 days in the Saratov region Very cool. Ordered 20 in the evening took 23 in the morning
U***r –
AMAZINGGG
A***a –
I ordered the address did not write an apartment. The store is very honest. Opened the dispute immediately returned the money. I ordered a re-product. As I get the shark I’ll leave an additional feedback.
R***r –
Excellent!
D***s –
This is a good product. For a gift the most that
E***a –
Good shark, came very fast, no smell, the quality is good, the only very little stuffing
L***a –
Super, children are happy! Delivered in 3 days.
Y***a –
Now our baby has a mom!!!!
S*** –
Came very quickly, I did not even expect, she is not much throwing but not what, I’m very happy, I did not communicate with the producer, I advise the producer
N***d –
Ordered a shark 1 m, the product corresponds to the description. Delivered quickly.
I***o –
A very good shark, ordered from Russia, in a week went to Anapa. the daughter is very happy.
Customer –
Delivered in three weeks. Pretty Not long. Toy of excellent quality. Filler A Lot (doubted that it would look flabby, but no!)
M***k –
Length 76 cm. There was a small breakthrough on the seam on the tail. Delivery to Saratov for 4 days. (from Moscow). The child is satisfied
I***L –
Everything is super, ordered June 12 came 26 very quickly