At Buyshop24, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we’re here to help.
Returns
You have 15 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exceptions
Some items are non-refundable and non-exchangeable. These include:
- Personalized and custom-made items
- Perishable items (such as flowers)
- Items unsuitable for return due to hygiene or health reasons
Return and Refund Process
1. Contact Buyshop24
Let us know what the problem is and upload any supporting info if needed (images, screenshots, etc.) to help us reach a satisfactory solution with you.
2. Initiate a Return/Refund Request
If you can’t come to an agreement or get no answer, go to Account > Orders, find the relevant order, and make a refund only or a return & refund application.
3. Refund Approval
Choose the reason for return/refund from the list provided, upload any supporting info needed (pictures, videos, etc.), and submit your application. You can check back regularly under the returns/refunds tab on Orders to see the progress of your application.
Who Pays for Return Shipping?
- If you decide to return an item due to a change of mind, then it will be up to you to cover the return cost.
- If an item is defective, arrives not as described, or it’s the incorrect item, then it will be up to Buyshop24 to cover the return cost.
Refund Timeline
- Refunds can take 1-2 weeks working days to arrive depending on your original payment method.
- Any due refund will be sent to your original payment method.
- Alternatively, you can get a much faster refund to your Buyshop24 Bonus account.
- Original shipping costs are generally not refundable unless the return is due to a defect or error on our part.
Additional Scenarios Covered by Buyer Protection
1 – When we fail to meet our promises, either related to:
- Transaction or after-sales services, such as a failure to follow up with the warranty on your order as promised or as required by any relevant laws and regulations.
- Logistics and delivery services, such as asking you to pay additional shipping costs after your order’s been placed, or not sending your order using the agreed shipping method and/or route, logistics services, express delivery companies, etc.
2 – When there is a case of unacceptable behavior from our team that could affect your rights as a shopper, and/or the use of abusive language during any communication with you.
- If you experience any of the above while shopping with Buyshop24, please contact our Help center.
Legal Requirements
In certain countries, we must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on your location as a shopper.
For instance, in most EU countries you will generally have a 2-year legal conformity warranty and a 14-day right to return. Learn more here: Statutory Rights For EU Consumers.
In Brazil, you will generally have a 30-day (non-durable goods) or 90-day (durable goods) legal conformity warranty. Additionally, you will have a 7-day right of regret as outlined in the Brazilian consumer legislation.
For requirements specific to South Korea, details can be found here.
Customer Service
For any further assistance, please contact our customer service:
- Email: support@buyshop24.com
International Returns
For international returns, please follow the same return process. Ensure that the items are securely packaged and include the original receipt or proof of purchase.