Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of buyshop24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
جيد
J***r –
good
R***u –
nice product, fast delivery to Belgium!!!
U***r –
I ordered 01.07 received 23.07. the color is slightly lighter, the strings do not stick out anywhere.
T*** –
Great cover! I’m so pleased with the purchase and recommend this supplier
E***n –
Отличная наволочка. С продавцом не общалась, доставка 2 недели, закажу ещё. Спасибо продавцу.
Customer –
bien
K***s –
Love it!
Y***r –
quality is very good.
R***r –
The pillowcase is wonderful, I liked the quality! Only very long delivery, and so everything is super
S***s –
Super
Customer –
I love it! fast delivery!
T***t –
Quality is satisfied. Delivery was long, but all is well, the son is happy
E***i –
++++++++++++++++++
Customer –
Perfect
R***r –
Dooolgo went the goods)) and the quality is super!
I***a –
Чехол понравился, материал плотный. Оказался таким каким и хотела)
A***a –
Everything like in description. Very satisfied.
S***s –
Muito boa qualidade
M***r –
Tout super!
N***a –
Отличная качественная наволочка. Подходит для диванных подушек размером 50 на 50. Прочная ткань, полностью соответствует картинке. С продавцом не общалась. Но в условиях пандемии все пришло довольно быстро.
Customer –
Наволочки очень качественные, но они кремового цвета. На подушки 50*50см – идеально!) Доставка до Нижнего – 13 дней
T***a –
Хорошие чехлы. Рекомендую.
E***a –
Хорошие наволочки. Подошли на подушку 50*50.
N***z –
Tal y como esperaba, tejido tipo lino con dibujo impreso por uno de los lados.
T***t –
Пришло за 2 недели, качество супер, рекомендую
A***k –
zeer tevreden
M***s –
очень хорошее качество
Customer –
Came on time and just as I imagined it would be, very happy with the product.
Y***a –
шикарная.пришла быстро
L***e –
Not sure it’s linen …. The color is a little yellow and shiny
A***t –
Great product as described.
B***p –
Although expected over three months to receive the order, it arrived and is according to the photos, I am satisfied with the quality of product.
M***i –
Of the perfect size
B***d –
Great product! Arrived before waiting. Thank you!
Z***a –
Чехлы очень классные, но шли 70 дней.Спасибо продавцу.
Customer –
A1 store
B***o –
It’s as described. Do not distill when washing. Stitched seams. Soft fabric.
N***d –
Love it
A***z –
Strong and quality
V***u –
Great pillowcases. Not linen and not cotton of course, but made very kindly, sewn neatly, just the fabric is made under the linen fabric typically burlap. For decorative pillows on the bed itself. Fast shipping. He arrived in Minsk in 22 days. Seller decisively 5 Stars!!! Ordered four different, the store sent six, a little bit and nice!!! Thank you seller for the gift!!!
E***l –
Lovely and as described. Very happy quick delivery too
M***l –
Very good fabric
M***l –
I liked the quality of fabric and color
N***a –
Отличная наволочка, прочная, очень быстро пришла в Пермь, заказали 3 июля , 21 июля получили на почте. Рекомендую.
R***l –
todo ok
C***r –
Perfect!!!
T***a –
Just like the picture. Recommended
Z***a –
Fast delivery)) everything is super!!! 10 stars)))
Z***a –
Everything is perfect))) fast delivery))
Customer –
I arrive sooner than expected, perfect price quality would buy from this store again. Thanks
Z***i –
Super cool!