Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of buyshop24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N*** –
Excellent Product
Customer –
As it puts in the description
Customer –
Ok
B***r –
OK
M***a –
Très bien
R***e –
As in the picture
Customer –
The quality is ok but it is overpriced.
I***r –
arrived really fast, ordered for the second time. As described
Customer –
Smaller than what I expected but I should have looked at the measurements more
S*** –
Perfect basket for laundry or toys!! Received in 2 weeks in France. Thank you to the store!!
E***a –
super!
L***a –
In Belarus came in two months almost ordered June 15, July 7 was already at the post office. Slightly crumpled but it’s normal, it was folded, I think with time will straighten, inside the film is covered, therefore, there is no wet from the inside, in principle roomy, for two three people is normal, well, it is clear that bed linen will not fit there, but for daily things it will do exactly, thanks to the store.
S***i –
bellissimooo
G***g –
The goods arrived within 14 days, the quality is not bad, the glued waterproof fabric.
M***z –
It’s okay.
H***t –
Excellent quality quick shipping
Customer –
fantastic product, huge basket and very fast delivery
N***e –
Nice basket. Came fast. Seller recommend
I***o –
מהיר מאוד
C***c –
Very fast delivery
R***z –
Item not arrived. Made the refund
N***a –
Good basket, big, the material is dense. came fast
J***j –
Product looks like on the picture
M***m –
Very beautiful, identical to the photo
A***v –
The goods description corresponds, the quality is good, the departure reached quickly (June 2 made an order, on June 15 took the departure), the departure on the way was tracked. Recommend.
Customer –
Conform to the photo
R***n –
good!
A***h –
Super !
S***i –
Very fast delivery. Great thanks
M***a –
I like it. I already bought another bigger one and now I have the game, very nice.
S***. –
Świetna jakość i bardzo szybka dostawa
P***r –
Good quality, fast delivery
A***a –
Just like the picture! Good size, satisfied with my purchase!
G***b –
As in the photo but strongly cared
Customer –
Все как на картинке ! Спасибо большое продавцу !
K***k –
Dotarło to Poland in any two weeks. Appearance bag exactly as pictured;)
C***h –
came as expected. nice laundry basket.
K***r –
disappointed in the stitches at the rim. It looks like they will come off soon bt overall it is a good basket. thank you.
G***. –
parfait !
L***a –
It went long Basket, as in the photo
R***s –
received the product early! very fast and good quality! thank you store!
Customer –
It was 3 months, already when there were 2 days of protection. She asked me to extend, but not to say anything. The goat’s all crumpled. In general, there are no complaints
H***y –
everything was fine
K***r –
super,
F***r –
Super, meets expectations and delivery in less than 3 weeks. Great.
K***s –
As the picture. Fast Delivery
M***k –
Fast delivery, excellent quality, what else is needed. Thanks store
M***l –
According to the description. Nothing to say! Send very very fast!
M***a –
I order a second time, I like everything, everything matches
Y***a –
Очень довольна корзинками. Супер!
A***i –
It came a little wrinkled, but it looks very cute
B***l –
Sweet but small
A***k –
The item did not come, bought at a discount, the store did not start to send the order, can not advise this store, so think yourself, decide yourself…
S***a –
Just like described. Took 1 month and weeks and half to arrive. Recommend
C***h –
A little small
Customer –
All right, thank you