Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of buyshop24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
lovely!
A***n –
Basket is more green than sand ((
T***s –
Nice ones. 5 *
C***o –
the baskets are of great quality and smell like real raffia. will order again
N***A –
Thank you, the goods received,
D***a –
Super! For such money in general class!
A***a –
Качественная корзина, быстрая доставка
M***l –
Baskets
Customer –
Good basket!
J***r –
All good. Nice quality. Recommend.
K***a –
Мне оказался мал даже самый большой . Пользоваться не буду. Но качество хорошее
B***s –
Well arrivé Collis intact
O***t –
Super qualité
A***Y –
I’m delighted!!! She’s perfect.
Customer –
Good quality
J***r –
Very lovely baskets and fast shipping 🙂 already second time ordered.
M***a –
The basket came in a usual package, crumpled in some places and until the form did not take what it was necessary. There are no complaints about the quality, the white paint does not fall off with pieces, it’s quite a little crumbling, but it’s expected. It is a pity that the store sent not here the basket I needed. I ordered the average size, and in the end came the smallest basket. As a result of the dispute, the money was returned to me. But I can say that the dimensions of the smallest basket specified by the seller in a wide place-clearly 22 cm. Who needs a small basket, you can safely order.
M***a –
Very fast shipment. I am pleasantly zaskoczona. Cart reached me perfectly packed. Is very nice. Anyway this is my third cart. Thank you very much, yours and recommended! Magdaw
F***f –
корзина хорошая,только рекомендую брать не окрашенную,краска на дне окрашивает все к чему прикасается
A***a –
lovely basket, like on the picture, just a bit long waiting time for delivery
Customer –
Very nice, feels sturdy. Just the right size for my 20cm pot ( and saucer)
A*** –
Nice basket! It was a month and a week before Astana. Only crumpled
J***y –
Bien!
Customer –
Very beautiful
G***a –
As description! Article really cute!!!!!!!
K***l –
Amazing!!
P***r –
All compatible with description! Super product. Recommend!
L***e –
Extremely fast delivery to the UK, within 2 weeks. Lovely item and identical to description
S***e –
Beautiful and as pictured! Shipping was actually pretty fast!Thank you!
A***a –
доставка быстрая, качество хорошее.
M***a –
cudne
Customer –
everything as it should be, as described and very fast shipping!
L***n –
Beautiful basket according to the description
Customer –
Baskets beautiful, consistent with pictures. To Poland next in 2 weeks.
O***m –
very good
N***N –
Fast Delivery
A***I –
Nice basket, as described, slightly deformed probably after long transportation. Fast shipping
U***r –
It all worked out fine.
N***o –
excellent quality, fast delivery
N***a –
A cool basket, I advise you to find it
M***s –
It’s perfect, just as I expected. I highly recommend it! Besides, It arrived without a delay.
C***c –
actually really small basket. I bought one for 9 euros that’s really big, this one for 7 is tiny
B***b –
Everyone is happy
J***a –
Took 2 months to Tokyo because of covid-19. But store was kind enough and the product is so pretty!
Customer –
amazing quality and very fast shipment! i recommend!!!
M***s –
Super
I***i –
It’s been a month. The basket is intact.
I***a –
like picture
Customer –
Just like on the photo. Was shipped quickly and came less than in 10 days
Customer –
Really nice and cheap
M***a –
Baskets-sheath comply with the description. Shipping very fast! Recommend.
N***Z –
El cesto es de buena calidad y bonito! Lo volveré a comprar
A***o –
I ordered 32 cm basket. Perfect fit for A4 size books, newspapers, etc. Good quality product.
M***P –
it’s more grey than Black. but looks really nice
M***r –
המוצר הגיע אחרי מעל חודשים. האיכות לא כלכך טובה לא קש אמיתי .
V***a –
Slightly smaller then described
C***e –
Perfect
D***r –
ok
E***a –
Amazing how fast delivery has arrived in 12 days. The big one when I pulled it out seemed a little deformed but when I unfolded it is perfect and takes the shape right away. Good material and correspond to the description, they are perfect for the use I wanted to give them
S***k –
Good quality . Highly recommend this products 🙂
D***s –
Very pretty and in good shape! exactly what I hoped and what you can see on the picture
J***z –
Igual que en la foto! Llegó en 2 semanas!
K***a –
Замечательная корзинка! Полностью соответствует описанию. Пришла быстро. Обязательно возьму ещё в другом цвете и размере.
P***k –
Very cool sheath for doniczke. Well made nice smells trawą. I have with Black Bottom and very cool looking. Fast delivery recommend. Zamówiłam one more
D***h –
Ok parfait
U***r –
lovely, a bit smaller than i was expecting but still lovely.
A***n –
came very fast
J***r –
IT would have been nice, If in the description would be also the size of the hole in top and not just of the middle part. I havent traf this, so I’ll order again some of the biggest ones 😉 Now more Plans than planed will become a new look. But IT was send very very fast and I’m very happy with the product.
A***e –
Very cool.
Customer –
Zgodę z opisem
K***a –
좋아요~ 가격이 저렴하지는 않지만
M***c –
top quality!
T***t –
Хорошая корзинка, вместительная. Была хорошо упакована, не помялась. Дошла меньше чем за месяц) спасибо продавцу!
D***n –
nice
I***A –
The basket corresponds to the description. The order went a month to the RB. Came of course crumpled, but you can straighten. It upset that she asked the store to send a basket without a green shade, but still came with a tint of green (
C***i –
Delivered to Khabarovsk in 28 days, smells natural, wood smell, made perfectly!! I think to order more other sizes