Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of buyshop24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N***a –
They are beautiful, very good size and what they look like in the photo. They’re stiff enough not to come low. And the beautiful designs, I bought the 3 models and I was delighted. It can be used for clothes or toys. Either way they look a lot in my little room. Very satisfied with my purchase. He arrived in time and form. If I recommend the store.
I***z –
Very nice and equal to the photo
N***a –
Cool basket, I’m delighted
F***z –
Very good
Customer –
Top
C***a –
Very satisfied!!!
S***a –
amazing. order more
E***n –
very long time. good product
P***x –
Recommend to everyone. Very nice thank you
E***a –
Finally 2.5 months after the order, the parcel came. The quality is good, but there is a smell of either glue or plastic.
A***a –
Заказала второй раз, идеальные корзинки!
Customer –
Good quality, roomy
A*** –
Good, I order the second, came quickly!
K***e –
Great product, thank you
M***a –
I love it, just like the picture, but I would have liked to have come with less wrinkles, but it’s something that can be fixed, I recommend, it’s very nice, it took a month to arrive
L***r –
Good quality, recomended
Y***a –
Exactly the yak in the photo, came schvidko. Sunk.
M***m –
The order in Belarus took a very long time. 2,5 months. But the basket itself is cool! Everything corresponds to the description!!!!
A***m –
Very beautiful
M***s –
Simply beautiful excellent purchase
A***n –
I waited for long. I never received this purchase but store refunded me. thanks seller. I wish I recieved this beautiful product.
A***y –
In principle, not bad, but it is stated that the baskets will be higher, very long did not send.
Customer –
The order came surprisingly quickly-in the current situation. The basket is beautiful and comfortable-suitable for soft toys, for clothes, in general I still want to take a couple of boxes in the same style
I***v –
Super. Good quality, dense, thick material. Corresponds to the description.
J***a –
Прекрасная корзина, плотный материал, надежные ручки и швы. Позже, когда накопятся игрушки, закажу такую же квадратную
I***a –
хорошее качество, но мятая
Customer –
מצוין! הגיע מקומט אך אני חושבת שיסתדר עם הזמן
P***r –
Loved the little basket, very beautiful and such like in the picture, has enough storage and is well anywhere, sending was quite fast, about month and half to the island of wood (Portugal) and was cheap. Thank you
K***a –
Convenient basket for toys, decently holds, pleasantly surprised by the size. All as in the photo, only after transportation, the iron with the steam solved the problem.
Y***k –
Good quality, not too big.
N***a –
Wonderful Bag! Came in 2 weeks, super!
A***M –
Exactly as described!
N***a –
Отличная корзина
H***s –
Perfect!! Highly recommended!!
S***k –
Ordered 2 pieces for a gift, but the threads are stuck, there are tightenings. The look is not very gift. Long shipping
A***a –
Basket totally complies with the description. Looks solid. The colors are faithful to the photo.
T*** –
Great bags for toys or things, large and spacious, beautiful and high quality! Thank you very much to the store for such fast delivery, I recommend unequivocally
Y***h –
Shipping is long, but now it is clear, and so it is already the second basket of this series, excellent, strong, beautiful
A***a –
Delivery mega fast, 10 days) the basket is excellent, durable and spacious, removed the whole mountain of toys. and looks very cute, we in the nursery with pink and gray wallpaper will very fit
L***a –
The baskets are good, high quality, I am satisfied with the product, but the shipment was, one and a half months after the order, really unexpected, after 2 weeks already received the goods.
N***v –
OK
E***n –
Origin not arrived so I don’t know how the quality of it but the store pig money well done on so
K***a –
Trop beau
M***s –
As I expected, the fabric is beautiful, very strong and sturdy
M***l –
Perfect
N***n –
I order the second
Customer –
Labai grazus,pirkau anukytei❤️
N***a –
Minus one star for long delivery. The thing is quality roomy and cute.
I***h –
tnx
I***a –
The parcel arrived very quickly. I liked the basket very much. Thick fabric, keeps the shape, the size is excellent, not small and not large. The picture is completely true. In general I recommend and want to order again.
I***r –
best service very happy thanks
Z***i –
Baskets of very good quality, the seams are even, the threads do not stick out. It came fast. Thanks to the store I will order more. It is a pity that the goods with a sign plus had to be received as usual in the mail.
I***v –
All right. Conforms to the description
J***n –
Very nice
V***v –
The basket arrived 2 weeks after the order, very cool
A*** –
Perfect!!
Customer –
Basket megacruthy!!! Very happy! Delivery just over a month
K***o –
I’m very happy for this it came very quickly only 10 days to London waw thank you 100 stars ⭐️
K***a –
Quality fit for 643 rubles, only steam, delivery is long because of cow virus)
Customer –
just like in the picture I love it
A*** –
Super qualité !!
Customer –
Excellent basket good size. Good quality. The only thing that doesn’t bring rigid support on the base but that’s fine.
S***n –
I really love it! Same as the photo
K***v –
размер большой что радует вместимость хорошая заказывайте не задумавайтесь даже
M***a –
Everything really liked, I recommend. I’ll order another one.
L***l –
Order placed at the time of the virus. So long delivery time. But the product is very good
U***r –
The basket is cool, very pleased. it’s been a long time more than three months.
Y***d –
Very nice
N***v –
Super
H***A –
Excellent! Good quality. He arrived in the Canary Islands without any problems. Satisfied.
R***r –
Good day! I really liked these carzines. 1 Time ordered 3 months waited, and did not come, just the coronovirus happened there, 2 times ordered at the peak of the coronovirus surprisingly after 3-4 weeks everything passed. The item was well packed, I liked it very much. Fit for the design in the room, and still do not break like flat containers for toys. I recommend for 100%
Customer –
A good basket, fit all my dirty socks and no longer lost in the apartment.
R***r –
Excellent basket, as in the photo, very roomy. Dense fabric with a lining, really liked, I recommend definitely.! Very fast delivery!! Thank you)
J***a –
Its nice but arrived vety crash. Delivery long tíme.
A***S –
Mint is only very
R***m –
Oh gods baskets came after half a year!! Long froze, did not want to return money. As a result, one of the two baskets came to the House, in pellets and other bullshit. I’m in shock.
A***v –
Baskets are just chic!!! Honestly not even expected that they are so nice and beautiful!!! Tight. To spread the flooring with pillows, stood so few days and everything is wonderful. Recommend!!!
R***r –
I rarely leave a call, but this is the most successful my purchase. Baskets are just super! Beautiful and quality, I’m glad, more than a daughter to the store for fast delivery!! I advise you to buy.
Y***a –
Terrible store, second time cancel my order when it is already paid. Now the money is in the process of return but for delivery will not return. I ‘ve got this on Ali for the first time. I do not advise to order from this seller.
E***a –
It came in two weeks. A grade
M***a –
One to one as in the picture. Very beautiful baskets. Dense, the shape is kept. Chic for 650₽
N***a –
Quality class, but went long more in my blog on Instagram @ Nata _ _ Lisa