Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of buyshop24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Walked for a long time, but waited not for nothing. It’s okay.
C***r –
so nice!
E***r –
I ordered a second curtain, with a difference in time in 1 month. And they were different. “Another party”-explained the store. And here are the differences: 1. blackout itself (60% blackout) is no longer beige, as before, but grayish, who is important to note. 2. mesh, it is no longer so soft and thin, and twice thicker and with a lilac tint with glitter, does not lie obediently, but stubbornly sticks out. Such nets were used in wooden windows. 3. the edges of the mesh used to be lace ribbon, now was not. And again, once, the seamstress had run out of crayons and she, not long thinking, drew a blue handle top line for the ruffles. For this the seller made 2 times skidos on another curtain. In general, sewing is good, everything is smooth everywhere, without sticking threads. Both curtains i ordered my mother and she likes the 1st curtain more, and i still like the 2nd, cold shade. Delivery to the debian cdek 1,5 months, during this time you can completely change the interior and want another curtain. So in the beginning it is necessary to debt the seller with questions
J***n –
beau ti fullllll
R***B –
Exactly as per description. High quality. Couldn’t use them unfortunately because I ordered the wrong length – I think there is an option to customize the length preffered which I overlooked.
S***o –
Thank you very much to the store. Ordered 9 sh Tuk in one room with four windows. The curtains came all the same, well and smoothly sewn. As hang, I will add a review with photos. Good sales.
A***a –
Very beautiful curtains
O***a –
Very satisfied with the order, no inconsistencies found, curtains sewn at my request, everything came up, the material is good, you can iron with hot iron without lining, with washing I think there will be no problems too. The store was the initiator of messages about the movement of the order, the change of the track number and the arrival of the order, answered all questions. I am now waiting for the curtains in the form of red roses
T***r –
Very good items .. I very like it … thank you