Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of buyshop24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***z –
Very nice, exactly the same as in lafoto
L***n –
Top . Very nice like the picture shows
Customer –
It’s okay.
E***s –
Rewelacja! Fast shipping. Great workmanship. I am zachwycona.
M***r –
Me not really confident but I ‘ve built it apart and have nice Things for Baby from the Balls tinkered. As Virgin Mobile unfortunately something boring.
Customer –
Fully corresponds to the description, to kemerovo delivery month.
C***r –
Arrived super tangled and it reeks like glue. Otherwise it’s fine. Took 3 weeks to Canada.
E***a –
The goods came unfortunately broken, in the description everything is accurate, the store immediately returned the money. But all the same, such things should be packed much better.
T***e –
As pictured. Well packed. No damage on arrival.
K***a –
nice, but smaller than expected
Customer –
Beautiful and quality. All components are made of wood. We really like it!
R***r –
my customer is excited thanks
M***v –
Good mobile
A***r –
Super, all compatible with description
R***r –
It’s fast to Israel, just as the picture
N***k –
Within 2 weeks received in UK. Exactly as shown in the picture. Not onwijs firmly, but what do you expect for that price. I am very happy with it! State cute above the bassinet.
I***k –
Fast delivery for 2 week, beautiful as photo
J***c –
Came a little poplÄ…tane and poorly secured in the parcel, but fortunately not damaged.
I***c –
It wasn’t packed very well and it came all tangled up. But it’s beautiful and I’m satisfied.
M***a –
Everything matches the image
B***n –
Arrive quickly and already climb then very satisfied! Thanks to the store!
Customer –
Delivery to ukraine-3 weeks. Mobile corresponds to the description. There is no smell and notching on the beads. I recommend
A***a –
Very nice quality top I recommend more perfect communication with the merchant.
Customer –
It’s beautiful, just as the photo shows
U***r –
Came broken.
C***d –
Super
R***l –
These are gorgeous and excellent value! They are sold in shops in Australia for four times the price! Love it
N***a –
Very beautiful, gentle, just like in the photo))) there is no marriage.
B***u –
Like în the pictures!
I***s –
Just as pictured, we love it! Very cute, materials are nice and don’t look cheap. Definitely will recommend this to others. Took about a month to get to San Diego, Ca.
L***n –
The item was a little tacky looking. A few marks on wood. The beads had been hot glued on roughly. However the overall product was exactly like the picture
Customer –
Product according to the description! Perfect condition!
E***a –
A pretty thing, the truth will have to fix the arc, because they do not hold and spin, and so everything is super, gentle and sweet
G***t –
Very beautiful
A***h –
Cute suspension for the crib, on some beads visible drops of frozen glue, two wooden guides should be fixed something from above (on which the beads hang), as they strive to connect. Smell unpleasant no, packed was in the package and package postal, came whole. All made of wood, by weight the design is not heavy.
A***s –
Have some flaws
M***m –
It is wooden and very nice, the colors correspond with the pictures
F***r –
Nothing to say exactly like in the photo very pretty mobile
M***z –
I completely love it!
U***a –
Looks a bit cheap but good for value!
A***o –
nice
N***a –
arrived at time and beautifully, can’t wait to hang it
M***n –
Arrived today, so happy! it’s really lovely thank you!
Customer –
Ok
S***a –
The parcel came in three weeks. Was packed in a bag. I got safe and sound. I ordered it in pink. I recommend the product and the store.
Customer –
Mobile is very gentle and beautiful, no cracks, no chips. All as in the description and pictures. Two crossbars spin, glued with superglue. I did not communicate with the store. Outraged delivery: ordered 24.07, received 16.09. Why do paid delivery, if the goods go almost 2 months?!! Track not tracked
V***c –
Very nice. Pay attention of size of crib and holder, as for high position cribs (newborn) product may be low and you will have to make it shorter.
L***H –
As shown in the photo
S***n –
Super lovely Mobile, exactly like the Picture. Fast Shipping, well packed and smells at all. Am super happy!
M***a –
Fast delivery, super goods
Customer –
Slightly different from the photo
R***n –
Great product. All ka in the photo
B***y –
Great quality & very pretty thanks
E***T –
Excellent !
S***h –
good quality. all as described. delivery to Ukraine about 41 days
G***r –
I am very satisfied! Fast shipping… Just after a week shipment was U me 🙂
Customer –
Very beautiful same as picture
K***k –
Great product and deal, just like in the pictures. Arrived much sooner than expected. Highly recommend!!
K***a –
Fast shipping, as the pictures