Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of buyshop24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***t –
I liked everything very much, the quality is excellent, the color, no smell. Approached the size, 2 or 1 m. Would be short.
D***e –
Very beautiful I am delighted and very good quality Received very quickly I recommend 100%
Customer –
Perfect product as in the photo and description.
K***a –
Have the 3 M ordered and is super for our 90×200 bed suitable… It is super soft and the Colors Super beautiful
M***a –
Material very good quality. No smell. Pleasant to touch. Recommend all this salesman. Very fast delivery to Poland.
H***y –
very very good quality 🙂
A***a –
Perfect!!!
A***z –
I loved it
P***a –
Delivery is very fast, thank you to the store! !! Packed well, the color corresponds, the height is somewhere 12 cm, not yet washed) 3 M is not enough for the whole crib, at a discount cost 1800₽
M***d –
not so high, but very nice
K***k –
Just perfect
T***i –
Beautiful! In very good color condition as in the photo received quickly and well packaged.
M***a –
Super doux !!! Super contente
N***a –
The product is great, but went three lapels-it’s a tin!!!! The item is 5 stars!
F***r –
Very satisfied with this purchase in accordance with the colors of the photo
C***a –
It looks more thick and bulky in the picture than in reality but its great and super soft
Y***a –
Good sides. The store quickly sent. No smell. The width is narrow, the size of the palm, but in general it is good
M***e –
Very nice product
C***a –
Very good quality, store shipped fast, made it to Brazil in 35 days. Although I thought it was smaller than expected the width.
C***n –
Very good quality
A***p –
It’s very good
C***l –
Magnifique
K***o –
Everything is fine and waited not long
H***i –
The product is as good as it looks pictured and measures correspond to described. Cuddly. Colors description also. Shame when I bought had measure 4 meters, but the product is very good. Recommend buying.
L***r –
Super beautiful, very soft and beautiful colors
G***a –
As described, good quality and looks made of finished materials. The only problem was 30 days for the store dispatch the item.
A***e –
Really amazing stuff, very fluffy, colours as on the picture, good quality! I’m very happy!!!
V***s –
Excellent pigtail 5
F***n –
Received before the deadlines, super beautiful and good quality! Purple lighter in real life than in the photo. But I’m a FAN!!! Hurry to install it in my princess’s bed 🙂
Customer –
Pareil que la photo! Je recommande.
F***m –
All sur
V***m –
The parcel was sent 23.05 in Severodvinsk, received 08.06. The quality of the goods is satisfied, the color and size correspond to the photo. With the store did not communicate, I recommend!
B***r –
Loved. Exactly as described, great quality and soon arrive!
K***d –
good
D***a –
fast delivery, beautiful product, flawless !!! perfect quality!
I***T –
Very pretty braid
Customer –
Cool
Customer –
Amazing quality, store never disappoint me
G***t –
Looks very good. Baby bed is 60*120 cm
S***a –
Very pleasant to the touch) long) nice color))) went for a long time in Irkutsk.
B***k –
Love it. As its on the pics.
M***s –
He came super fast. It is in great condition. It’s too beautiful
S***a –
Good sound
I***n –
Very happy with my purchase.
J***a –
Very fast and good quality! Thanks
S***r –
Perfect!!
L***N –
Quality good high shipping accuracy you ^ ^
L***a –
Product same as AD. Good material and beautiful colors. Vivid colors.