Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of buyshop24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The seams are even. Nice to the body. No smell.
I love it. They’re great! Stay nice after wash and look amazing with my bed. Looks just like the photo. the black looks amazing with a black bed frame. Will purchase this again in a different color and re purchase the black satin sheets when needed. I expected bad quality from the price, but was super pleasantly surprised. fits my queen perfectly.
There is the duvet house and the 2 pillowcases. I am very satisfied because what I received is consistent with the photo 🙂
A lady I follow on Instagram for home decor ideas has this duvet and gave me the link to it. I freaking love it!! It’s super soft and silky. I bought a duvet insert from the same store to go inside it. The first day I got it I accidentally spilled cranberry juice on it and immediately washed it on the hand wash setting of my washer and dried it on the delicate selling of my dryer and it has no stains thank goodness. Now I’m thinking about buying a black one as well.
Fast delivery, great quality
Linen is light, pleasant. The color is paler than in the store’s photo. Pale yellow. But not bad either. Sewn neatly, zippers do not pull, the seams are processed. Pillowcases are not small, just in size. It worked for me. Thank you!
Wow!!! This beautful duvét and pillow cases AMAZING!!! Had them laundered prior to stuffing with the new hypoallergenic King size comforter. Big enough to have a little extra room for hang over on sides of mattress. The design with the tucking really makes a startement! Light, buttery, no static cling! Freshened up my entire bedroom with this loveliness!!
Good reception but received a pillowcase!
Great! The store reassemble!
These Quilt cover are very soft and they look great. perfectly. I love these Quilt cover and would order again
pas encore essayé, si problème je mettrai message supplémentaire
I’m very skeptical about buying bedding online,however I am SO SO glad I followed through with my purchase. I suffer from fibromyalgia so having a good night’s sleep is not only a battle but also very important to me. I bought the grey set in queen size and it is by far the best set I currently own. The material is cool and SO incredibly soft. I had the best sleep ever the very 1st night sleeping on these. I love the fact that the duvet cover has a zipper so it makes everything stay in place. The color is absolutely beautiful and matches perfectly with my white/grey decor. I am VERY happy with my purchase and will be buying another set in a different color. I HIGHLY recommend!!!
Beautiful . It is soft and feels very cool in temperature on your body . My best friend is buying one and I am ordering a grey one for my son I sleep so good in these sheets .
Shipment came as far as soon as for today’s conditions Transportation I am glad
The goods are delivered on time. Packed flawlessly. There are no complaints to the store. The product fully corresponds to the declared description. Quality is good. Thank you very much to the seller. I recommend everyone to look in this store.
Great stuff. Recommend. Came very quickly to Cheboksary for a week and a half
Super quality, only without easy
good colors good product the feeling is my favorite but the product is way to thin not to keep warm but good for a sheet
Die Versandkosten waren mir zu hoch. Alles andere war hervorragend.
In the description duvet cover Ru King 200 × 220, came 200 × 230
Wonderful! He arrived in less than half a month and it’s just what I expected! Very soft cute color!
Zip duvet , very comfortable, looks very classy, easy to put on, lots of colour options, reasonably priced, packaged well.
Dziękuje bardzo za przesyłkę. Wszystko zgodnie z opisem. Przesyłka przyszła w tempie expresowym. Pozytywne zaskoczenie. Raz jeszcze bardzo dziękuję.
very nice and soft. color is accurate. I just wish the pillows had zipper because the pillow falls out of it. I will sew it myself. but I recommend the store, fast and good shipping and good material
Linen is not bad, although the price is slightly overstated. Includes a duvet cover and two pillowcases, without sheets.
thank you very nice texture, good quality
Got the goods, but sorry without a sheet, and so the material is very good
Everything is great, thank you
! Color not really that compared to the photo
Livraison comme prévu, bien emballé, matière super agréable, taille conforme. Je recommande a 100% pour le prix.
The goods went to Kazakhstan a little less than a month. The track was fully tracked. The set is not full, consists of (duvet cover and 2 pillowcases). Sheets are not included. Duvet cover on the lock, on the pillowcases of the castle does not smell. Sewing it like that. Expected more.
I ordered the gray color and I received white but the quality and good
Everything is there. It’s beautiful! Thank you
Received stained but the store immediately accepted the refund
satisfied with the quality. great purchase for this price!
The price corresponds to the quality. unpleasant smell is absent. The fabric is quite pleasant to the body, let’s see how it will absorb moisture.
Very nice. Love all of them. Will order again. Recommended,
Exactly as shown in picture. I purchased the silver one and it’s super smooth and cooling. my partner tends to sweat alot during the night and I find switching to the satin silk sheets helps him sweat less. I ordered this in February and didn’t receive it till beginning of April so the shipping is slow but that’s to be expected.
Super, not enough sheets And sleep and have sex perfectly!!!