Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of buyshop24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good kit, quality. I like both the color and the kit itself. He’s not cheap. The price is almost the same with us here.
Great item. Recommend!
Nice white sheets. Cotton looks very solid
Bed is very good at first glance, I will check how it behaves after washing of course even, but I already adore it) the only thing I did not guess with the size, on the mattress with 160*200 wide and long (other I will order, I will order less
Quality is super!
Overall product quality is very good. One issue concerns the elasticized linen which although it being the correct size it does not cover equally around the mattress.
Will sleep as an Angel, thank you!
The color and size exactly correspond to the specified in the store, full 4 pcs is a sheet 150 to 2 with an elastic band, a duvet cover 200 to 230, and 2 pillowcases 50 to 70. Medium-density linen, soft, most likely a good composition, close to natural, odorless, of the minuses-sewn cheap zipper on the duvet cover, i attach a photo after washing, without ironing. Overall satisfied, i will order more
Thank you very much to the store. In Belarus sent two parcels separating the kit. indicated the price on each of the packages of 10 $. Stitches are smooth, heavy bed, tight. Color White-snow-white. Fabric density is good. Let’s see how it will be in use.
Excellent bed linen, the size corresponds to the declared, quality at altitude, cool satin! I recommend, I will take more!