Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of buyshop24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***n –
Three month until I received my order my and now the size is small for my bby
S***o –
received after a long time
B***o –
Made well, rubber dots are not easy to tear off, can be taken
V***. –
He ordered the Gray for his son, and sent the pink ones. I put 4 stars only because the store returned the money.
M***m –
Quality is good
M***A –
Super!!!
L***a –
parfait
T***a –
пришли очень быстро в Омск, все как на фото
Y*** –
Oooochen long delivery, knee pads are good, but a little narrow-Press
A***e –
Very Very long shipping
R***m –
Cool knee pads, tight, sit well, one by one as in the photo
S***a –
Very nice and I arrive super fast!
A*** –
superb
T***a –
Corresponds to the description, no foreign smells
M***v –
В РБ пригел за месяц . Но к сожалению оказались малы .Резинки жмут
L***a –
Very good, crawling for the child is comfortable. Before Kazan were a month
F***r –
Polecam !
Customer –
Thank you!
E***a –
Knee pads came in the package. It’s like the description. The material is good. The product is recommended.
A***a –
Super golfer! I recommend the store and the goods!!! Delivery fast! Quality is good cotton with Lycra of course!
D***v –
It’s been a long time. In principle, the piece is good, but during creeps often slide. The rubber band is pressing too. But for the first time, while the child masters the skill-that’s what
U***s –
Look like picture. Seem to be good quality. Took awhile to arrive to U.S. but with everything going on right now, it’s understandable.
M***y –
جيد
E*** –
Заказ пришёл быстро, хорошо упаковано. Милые, красивые, удобные. Очень довольны покупкой, спасибо!
S***v –
Nice product
Customer –
Received as a bonus with a small gift
O***s –
прикольные штучки. на наши ножки в самый раз. хорошо держатся, не сползают при ползании, но и не пережимают ноги.
R***o –
As in the photo. Took for 100R
E***h –
Soft and pleasant
M***m –
As described.. Do not hurt the balls on the baby’s knees nor stick, the only bad thing is if your baby has fat legs tight on top but otherwise good! Good!
V***a –
It’s just insanely long delivery, but of course this whole viral caviar played a role. Ordered 16.02 and received at the end of April, honestly thought that my baby will already go by the time the package will come, knee pads cute, soft rubber band like not tight, I have a baby big and it seems that they will still press, although in the case have not tried yet
K***a –
Very comfortable. They don’t.
M***n –
The quality is good, but the child’s slipping
R***d –
Parfait
R***y –
Good
M***a –
On skinny legs
Customer –
ABOVE AVERAGE
K***z –
Consistent with the description, look like the picture.
S***i –
very nice
A***a –
Quality corresponds to the price)) came quickly, for about 2 weeks in St. Petersburg.
A*** –
Super quality
D***a –
These things turned out to be useless when the daughter (9 months) creeps they slide from the knees, and she pulled them herself, did not like them, the rubber bands on the edges fell right into the folds. I thought so they will not slide, they will hold on to the folds, but no))) so I do not recommend the product more than I recommend. There are no complaints about quality. The only thing for very Fed children can be tight gum.
L***a –
Thank you
V***v –
The package did not reach due to the situation. Money returned
Customer –
ok
L***h –
Item as described
Customer –
Small for 10 monthly child
M***h –
Excellent knee pads!
F***r –
Fine, it came to Kiev in a month and a half
N***o –
The goods arrived in Moldova in a month and a half, taking into account quarantine. We haven’t tried it yet. If I do not forget, I will definitely write a review as soon as we use it, but so far the quality is satisfied.
A***a –
Super! Socks of good quality, after washing did not sit down, delivered quickly, less than a month.
E***a –
The same as in the description, but we are small
G***r –
Ok
O***a –
It’s a pity that only size S, a little too small.
E***a –
Super, soft, do not press (pukhloma baby can be pressed) pupyrki quality! For trying to creep especially in the Heat an excellent solution
M***n –
Quality is good, delivery is 2 months, almost out of protection period
F***f –
good
Customer –
Daughter davolnaya, now even faster crawling
A***a –
Different color came. The goods went twice as long as the specified period
Customer –
Thanks!
A***o –
I order the second time. Recommend. Very happy. Quality is super. Shipping fast. The store put a gift. More thank you!
A***a –
These are adorable. Super cute and high quality. love them!
O***a –
Delivery to St. Petersburg almost 3 months.
L***a –
Corresponds to the description, sewn neatly, in fact, until they have tried, the child does not creep. Delivery to Omsk less than a month
P***D –
Looks good quality, to see the use.
N***a –
Goods as in the picture, the quality is good
Customer –
Excellent
A***o –
Okay.
N***n –
8 hónaposra Pont jó, megfelel and képnek
O***a –
Cool, but for the summer probably dense. At half a year just, even a little worry legs (the trail after attention remains)
G***l –
Cool. But for 8 months the baby with a weight of 10 kg is slightly small. They sell the leg. And when it creeps for a long time, it’s going to twist.