Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of buyshop24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***a –
ok
C***s –
Very good curtains and the store very kindly cut them to order for me, I recommend.
R***t –
Fast delivery and the option to customize the length. Kind store, good shop
D***m –
Everything is in good condition
D***m –
The product is good
L***l –
Good and not expensive curtains
O***n –
Came my curtains!!!! Very chic, there is no limit to joy. Sewn very neatly. Seller Thank you so much
R***a –
not opened yet, will put additional comment
P***p –
Recommend very! Drapery are beautiful, quality super and to this store very helpful
Customer –
nice curtain. super neat sewing. Accurate measurement! Thank you
Customer –
Delayed, but came as request. Recommend.
I***o –
хорошо всё… размеры точные, обработаны качественно все края
N***a –
Получила заказ. Все. ОК.
Customer –
Very well. Nice seams. Same as the pictures.
L***e –
lovely material! soft, it covers all the necessities. like it!
Customer –
Super tulle
V***r –
Tulle good came quickly to the store many thanks for the efficiency, sewn on my size, shop recommend
C***g –
Very satisfied
Y***e –
mooi
I***t –
Заказ пришёл быстро, продавец учел мои пожелания. Благодарю, всё отлично!
V***a –
Everything has come
A***o –
Finally it arrived, the delivery was 64 days, probably in connection with the coronavirus. Sewn everything is fine! Thank you!
L***A –
Tulle came for 3 weeks with SPB, the store cut to the desired length. The quality is super, took on the curtain tape.
M***i –
I am very happy, because it very nice Thank you very much I love it
A***a –
Good product, fast delivery
T***n –
Very good tulle! I’m a bitch! Fast shipping!
K***a –
super
K***r –
Nice curtains and well finished. Am very happy with my purchase. The number of hooks that I look at Got were however not sufficient. Even one sachet bijgekocht.
A***a –
Tulle is quite good quality
M***c –
awsome
O***a –
Everything is great at the inspection. Light, airy. Treated and sewn neatly. The store put hooks as a gift, which is very By the way. Thank you very much. Tulle hasn’t hanged yet, so I’ll put the photo later.
Customer –
Качество заказа превосходное: швы ровные, строчка аккуратная. Лента пришита ровно. Продавца рекомендую!!!
I***a –
Regular tulle, without leads
F***r –
parfait
J***o –
parfait
J***i –
Fast delivery and compliant! Thank you
T***o –
Visually everything is OK, but I still did not hang them, when the Hang then exactly can be said OK or not)))
V***a –
This is not my first order from this store, and I’m so impressed with speed and accuracy! Thank you! I would definitely recommend!
E***a –
Tulle is beautiful! For such price-the quality is excellent, fast delivery!
K***k –
nice
Customer –
I really like it! What I wanted!
A***n –
Super
Customer –
Bought some 260 cm and others asked the store to shorten to 253 cm, everything was done perfectly. Recommend
A***a –
Everything corresponds to the description
B***r –
reçu rapide et bien merci
T***a –
Corresponds to the description. Delivery fast
Customer –
Excellent! Great quality and very nice look and finish. Quick delivery. I recommend the Seller!
C***o –
Nice quality
N***a –
Super compliant with the photo I thank you
Customer –
the tulle sheer curtain was amazingly well sewn, material was surprisingly better then described. good communication from store worth the wait. Recommended seller 🙂
R***e –
very good
I***a –
Everything is fine! Thank you very much!
E***a –
Excellent tulle soft and under construction. All seams are even, processing the edges as ordered. Seller Thank you very much
I***U –
It took more than one month to receive it, but the quality is good, the product is the corect one. I recommend.
N***h –
Шторы сшили по моим размерам. Швы ровные, запаха нет. Понравились!!!!
M***. –
Came for 3 weeks in Minsk
G***o –
Beautiful curtains
V***a –
Good quality! very fast shipping to Italy!
V***a –
Good quality! very fast shipping to Italy! kind and nice store 🙂
Customer –
The quality is excellent. Seller well done
F***i –
Very beautiful. I only arrived in ten days.
E***n –
BEAUTIFUL! Will be perfect on my cast iron gallery.
C***u –
Arrived exactly as described. The fabric is very stunning, light, and pretty, I highly recommend!
S***n –
looks and feel really nice . Very nice quality do not look cheap . I won’t be putting up gor a while as I’m going to re decorate ☺ only took a couple of weeks to ship to NZ
M***a –
Отличная шторка, полностью соответствует описанию. Я очень довольна.
L***o –
Very good
M***a –
Sent quickly, took into account the wishes along the length. I’m happy!
E***v –
The material is good, the seams are sewn with the tape well (the stretch tape itself, a little wide)
F***i –
Very beautiful and came very quickly
S***r –
Glad the store made the right size for me. Recommend it.
I***r –
Great. thank you!
N***a –
Curtains correspond to the description. There’s a smell. (I hope it will fade) the curtains are sewn quite well, but I expected a little more from the quality of tailoring. On one of the curtains there is a small tightening. I put 5 stars, as at the most the quality corresponds to the declared price.
Customer –
One month and one week delivery. (corona delay) all well